Return & Exchange Policy

1. Customized Items

Please note that customized or made-to-order products are not eligible for return, exchange, or refund, as they are specially designed and tailored according to your individual preferences.

2. Ready-to-Wear Items

Returns are accepted only for unused, unwashed, and undamaged products with all original tags and packaging intact.

You must initiate a return request within 3 days of receiving the order by contacting our customer support.

Once we receive and inspect the returned item, a replacement or store credit will be issued (as applicable).

3. Damaged or Incorrect Products

If you receive a damaged or wrong product, please notify us within 24 hours of delivery with photos or videos of the issue. We’ll arrange a replacement or credit as soon as possible.

4. Refunds

Refunds (where applicable) will be processed within 7–10 working days after the returned item is received and inspected.

5. Non-Returnable Items

• Customized / Made-to-order products
• Accessories
• Items purchased during sale or clearance

6. Contact Us

For any concerns or assistance with returns, please reach out to our support team: