Help Center

1. Order Assistance

Q: How do I place an order?

You can easily place your order through our official website. Simply select your preferred abaya, choose your size, and proceed to checkout.

Q: Can I modify or cancel my order?

Once your order is confirmed and processed, it cannot be modified or canceled. However, for urgent requests, you can contact our support team within a few hours of placing your order.

2. Payment Support

Q: What payment methods are accepted?

We accept Google Pay (GPay) and direct payments through our official office staff contact.

Q: My payment failed — what should I do?

If your payment did not go through, please contact our team on WhatsApp or email with your transaction details. We’ll help verify and resolve the issue promptly.

3. Shipping & Delivery

Q: How long does delivery take?

All confirmed orders are delivered within 7 working days from payment confirmation.

Q: How can I track my order?

Once your order is dispatched, you’ll receive a confirmation message. You can contact our support team for tracking updates if needed.

Q: Do you offer international shipping?

Yes, we deliver across India, and to select countries including the Middle East, USA, Europe, and the Maldives.

4. Returns & Exchanges

Q: What if my product is damaged or incorrect?

Please record a clear unboxing video while opening your parcel. Send the video and details to our WhatsApp number within 7 days of delivery. We will verify and arrange an exchange or replacement.

Q: How long does an exchange take?

After receiving your returned product, your replacement will be shipped within 7 working days.

5. Product Care

Q: How should I care for my abaya?

• Hand wash or dry clean recommended.
• Use mild detergent.
• Avoid direct sunlight when drying to preserve color and fabric quality.

6. Contact Us

7. Quick Links